GILBERT KIPKOECH
ICT Support Professional
Nairobi, KE.About
Insightful and results-driven ICT Professional with over 4 years of experience in network solutions, system administration, and technical support within multicultural business environments. Adept at troubleshooting, strategic network planning, and system security, with a proven ability to enhance organizational performance through exceptional problem-solving and technical expertise. Seeking to leverage comprehensive skills in infrastructure analysis, product management, and customer care to drive efficiency and innovation within a dynamic organization.
Work
Shalom IT Center
|ICT Trainer Internship
Nairobi, Nairobi, Kenya
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Summary
Managed and scheduled IT lab operations, providing comprehensive training and support to students and staff while developing educational materials.
Highlights
Managed and scheduled daily computing lab operations, ensuring seamless access for all students and staff.
Trained over 50 students and staff members in IT applications, enhancing digital literacy across multiple offices.
Developed detailed plans, lab procedures, and curriculum materials, improving the structure and effectiveness of training programs.
Assisted in maintaining the college-wide training schedule and contributed to updating the School Management Information System and institutional websites.
Quadrant Software's Kenya Limited
|ICT Support Intern
Nairobi, Nairobi, Kenya
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Summary
Administered network and data security, oversaw troubleshooting, and managed web development projects to enhance client online presence.
Highlights
Administered network and data security protocols, including firewall and virus protection, reducing system vulnerabilities by an estimated 15%.
Oversaw and resolved system errors through effective troubleshooting, ensuring high system uptime and operational continuity.
Managed Search Engine Optimization (SEO) strategies for client websites, improving online visibility and driving increased traffic.
Developed and maintained front-end and back-end functionalities for multiple client websites, enhancing user experience and site performance.
County Government of Uasin Gishu
|ICT Trainee
Uasin Gishu, Uasin Gishu, Kenya
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Summary
Provided efficient technical services, including system installation, configuration, and maintenance, to ensure optimal performance and extended lifespan of IT assets.
Highlights
Provided efficient technical services, including preventive and curative maintenance, to ensure 95% system availability for users.
Performed installation and configuration of new computer systems, peripherals, and networks, customizing solutions to meet specific departmental needs.
Installed and configured new computer peripherals and networks, enhancing connectivity and operational efficiency across multiple offices.
Carried out comprehensive troubleshooting for hardware and software problems, reducing downtime and improving user productivity.
Huruma Sub County Hospital
|ICT Support Trainee
Eldoret, Uasin Gishu, Kenya
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Summary
Assisted with hardware and software installations, monitored systems, and provided critical technical support to hospital staff, including HIMS orientation.
Highlights
Assisted with hardware and software installations and comprehensive technical support, ensuring smooth operation of critical hospital systems.
Monitored and maintained computer systems and networks, resolving issues promptly to minimize disruption to hospital services.
Provided essential technical support across the hospital, contributing to uninterrupted workflow for medical and administrative staff.
Conducted orientation sessions for new staff on the Hospital Information Management System (HIMS), facilitating efficient onboarding and system adoption.
Education
Rift Valley Technical Training Institute
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Diploma
Information Communication Technology
Ngariet High School
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Kenya Certificate
Secondary School Education
Languages
English
Swahili
Skills
Leadership
Strong Leadership, Management Skills.
Communication
Outstanding written and verbal communication skills, Interpersonal Skills.
Microsoft Office Suite
MS Word, Microsoft Outlook, Excel, PowerPoint, Databases, Spreadsheets.
Technical Support
Excellent technical skills, Troubleshooting, ICT Competence.
Attention to Detail
Accurate and timely reporting.
Problem Solving
Work independently, Think innovatively.
Organization
Strong organizational skills, Exceptionally organized, Resourcefulness.
Analytical Skills
Strong analytical, Qualitative Analysis, Quantitative Analysis.
Teamwork
Team player, Excellent work ethic.
Strategic Planning
Strategic Network Planning.
Network Administration
Supporting LANs, WANs, Network Segments, Internet, Intranet Systems, Network Integrity.
System Security
Maintaining network and system security, Server Security.
System Optimization
Evaluating and optimizing system's performance, System Upgrades.
Server Deployment
Server Deployment.
Web Development
Front-end Development, Back-end Development, SEO Management.
Advanced Excel
Certificate In Advanced Excel skills.