GILBERT KIPKOECH

ICT Support Professional

Nairobi, KE.

About

Insightful and results-driven ICT Professional with over 4 years of experience in network solutions, system administration, and technical support within multicultural business environments. Adept at troubleshooting, strategic network planning, and system security, with a proven ability to enhance organizational performance through exceptional problem-solving and technical expertise. Seeking to leverage comprehensive skills in infrastructure analysis, product management, and customer care to drive efficiency and innovation within a dynamic organization.

Work

Shalom IT Center

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ICT Trainer Internship

Nairobi, Nairobi, Kenya

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Summary

Managed and scheduled IT lab operations, providing comprehensive training and support to students and staff while developing educational materials.

Highlights

Managed and scheduled daily computing lab operations, ensuring seamless access for all students and staff.

Trained over 50 students and staff members in IT applications, enhancing digital literacy across multiple offices.

Developed detailed plans, lab procedures, and curriculum materials, improving the structure and effectiveness of training programs.

Assisted in maintaining the college-wide training schedule and contributed to updating the School Management Information System and institutional websites.

Quadrant Software's Kenya Limited

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ICT Support Intern

Nairobi, Nairobi, Kenya

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Summary

Administered network and data security, oversaw troubleshooting, and managed web development projects to enhance client online presence.

Highlights

Administered network and data security protocols, including firewall and virus protection, reducing system vulnerabilities by an estimated 15%.

Oversaw and resolved system errors through effective troubleshooting, ensuring high system uptime and operational continuity.

Managed Search Engine Optimization (SEO) strategies for client websites, improving online visibility and driving increased traffic.

Developed and maintained front-end and back-end functionalities for multiple client websites, enhancing user experience and site performance.

County Government of Uasin Gishu

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ICT Trainee

Uasin Gishu, Uasin Gishu, Kenya

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Summary

Provided efficient technical services, including system installation, configuration, and maintenance, to ensure optimal performance and extended lifespan of IT assets.

Highlights

Provided efficient technical services, including preventive and curative maintenance, to ensure 95% system availability for users.

Performed installation and configuration of new computer systems, peripherals, and networks, customizing solutions to meet specific departmental needs.

Installed and configured new computer peripherals and networks, enhancing connectivity and operational efficiency across multiple offices.

Carried out comprehensive troubleshooting for hardware and software problems, reducing downtime and improving user productivity.

Huruma Sub County Hospital

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ICT Support Trainee

Eldoret, Uasin Gishu, Kenya

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Summary

Assisted with hardware and software installations, monitored systems, and provided critical technical support to hospital staff, including HIMS orientation.

Highlights

Assisted with hardware and software installations and comprehensive technical support, ensuring smooth operation of critical hospital systems.

Monitored and maintained computer systems and networks, resolving issues promptly to minimize disruption to hospital services.

Provided essential technical support across the hospital, contributing to uninterrupted workflow for medical and administrative staff.

Conducted orientation sessions for new staff on the Hospital Information Management System (HIMS), facilitating efficient onboarding and system adoption.

Education

Rift Valley Technical Training Institute

Eldoret, Uasin Gishu, Kenya
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Diploma Information Communication Technology

Ngariet High School

Nairobi, Nairobi, Kenya
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Kenya Certificate Secondary School Education

Languages

English

Swahili

Skills

Leadership

Strong Leadership, Management Skills.

Communication

Outstanding written and verbal communication skills, Interpersonal Skills.

Microsoft Office Suite

MS Word, Microsoft Outlook, Excel, PowerPoint, Databases, Spreadsheets.

Technical Support

Excellent technical skills, Troubleshooting, ICT Competence.

Attention to Detail

Accurate and timely reporting.

Problem Solving

Work independently, Think innovatively.

Organization

Strong organizational skills, Exceptionally organized, Resourcefulness.

Analytical Skills

Strong analytical, Qualitative Analysis, Quantitative Analysis.

Teamwork

Team player, Excellent work ethic.

Strategic Planning

Strategic Network Planning.

Network Administration

Supporting LANs, WANs, Network Segments, Internet, Intranet Systems, Network Integrity.

System Security

Maintaining network and system security, Server Security.

System Optimization

Evaluating and optimizing system's performance, System Upgrades.

Server Deployment

Server Deployment.

Web Development

Front-end Development, Back-end Development, SEO Management.

Advanced Excel

Certificate In Advanced Excel skills.