# GILBERT KIPKOECH - ICT Support Professional
Source: https://hello.cv/gilbertkipkoech
Nairobi

## About
Insightful and results-driven ICT Professional with over 4 years of experience in network solutions, system administration, and technical support within multicultural business environments. Adept at troubleshooting, strategic network planning, and system security, with a proven ability to enhance organizational performance through exceptional problem-solving and technical expertise. Seeking to leverage comprehensive skills in infrastructure analysis, product management, and customer care to drive efficiency and innovation within a dynamic organization.

## Work
### ICT Trainer Internship | Shalom IT Center
Managed and scheduled IT lab operations, providing comprehensive training and support to students and staff while developing educational materials.
- Managed and scheduled daily computing lab operations, ensuring seamless access for all students and staff.
- Trained over 50 students and staff members in IT applications, enhancing digital literacy across multiple offices.
- Developed detailed plans, lab procedures, and curriculum materials, improving the structure and effectiveness of training programs.
- Assisted in maintaining the college-wide training schedule and contributed to updating the School Management Information System and institutional websites.
### ICT Support Intern | Quadrant Software's Kenya Limited
Administered network and data security, oversaw troubleshooting, and managed web development projects to enhance client online presence.
- Administered network and data security protocols, including firewall and virus protection, reducing system vulnerabilities by an estimated 15%.
- Oversaw and resolved system errors through effective troubleshooting, ensuring high system uptime and operational continuity.
- Managed Search Engine Optimization (SEO) strategies for client websites, improving online visibility and driving increased traffic.
- Developed and maintained front-end and back-end functionalities for multiple client websites, enhancing user experience and site performance.
### ICT Trainee | County Government of Uasin Gishu
Provided efficient technical services, including system installation, configuration, and maintenance, to ensure optimal performance and extended lifespan of IT assets.
- Provided efficient technical services, including preventive and curative maintenance, to ensure 95% system availability for users.
- Performed installation and configuration of new computer systems, peripherals, and networks, customizing solutions to meet specific departmental needs.
- Installed and configured new computer peripherals and networks, enhancing connectivity and operational efficiency across multiple offices.
- Carried out comprehensive troubleshooting for hardware and software problems, reducing downtime and improving user productivity.
### ICT Support Trainee | Huruma Sub County Hospital
Assisted with hardware and software installations, monitored systems, and provided critical technical support to hospital staff, including HIMS orientation.
- Assisted with hardware and software installations and comprehensive technical support, ensuring smooth operation of critical hospital systems.
- Monitored and maintained computer systems and networks, resolving issues promptly to minimize disruption to hospital services.
- Provided essential technical support across the hospital, contributing to uninterrupted workflow for medical and administrative staff.
- Conducted orientation sessions for new staff on the Hospital Information Management System (HIMS), facilitating efficient onboarding and system adoption.

## Education
### Rift Valley Technical Training Institute | Information Communication Technology
### Ngariet High School | Secondary School Education

## Languages
- English
- Swahili

## Skills
### Leadership
Proficient
- Strong Leadership
- Management Skills
### Communication
Proficient
- Outstanding written and verbal communication skills
- Interpersonal Skills
### Microsoft Office Suite
Proficient
- MS Word
- Microsoft Outlook
- Excel
- PowerPoint
- Databases
- Spreadsheets
### Technical Support
Proficient
- Excellent technical skills
- Troubleshooting
- ICT Competence
### Attention to Detail
Proficient
- Accurate and timely reporting
### Problem Solving
Proficient
- Work independently
- Think innovatively
### Organization
Proficient
- Strong organizational skills
- Exceptionally organized
- Resourcefulness
### Analytical Skills
Proficient
- Strong analytical
- Qualitative Analysis
- Quantitative Analysis
### Teamwork
Proficient
- Team player
- Excellent work ethic
### Strategic Planning
Proficient
- Strategic Network Planning
### Network Administration
Proficient
- Supporting LANs
- WANs
- Network Segments
- Internet
- Intranet Systems
- Network Integrity
### System Security
Proficient
- Maintaining network and system security
- Server Security
### System Optimization
Proficient
- Evaluating and optimizing system's performance
- System Upgrades
### Server Deployment
Proficient
- Server Deployment
### Web Development
Proficient
- Front-end Development
- Back-end Development
- SEO Management
### Advanced Excel
Proficient
- Certificate In Advanced Excel skills

## Source
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